About Lifeguarding Services Australia

Our Vision

To be Australia’s most trusted provider of aquatic safety, risk management and community recreation services — setting the national benchmark in safety, quality, resilience and environmental responsibility.

We envision communities where drowning is preventable, aquatic environments are expertly managed, and public safety is underpinned by internationally recognised standards.

Our Mission

Lifeguarding Services Australia exists to deliversafe, compliant and professionally managed aquatic and water safety services across Australia.

We achieve this by:

  • Embedding independent risk management into every venue and service
  • Operating under certified Quality, Safety, Environmental and Business Continuity systems
  • Preventing drowning through education, supervision and proactive public safety programs
  • Supporting regional communities with employment and local engagement
  • Delivering resilient, well-maintained facilities aligned to ISO asset management standards
  • Continuously improving through audit, benchmarking and measurable performance outcomes

We do not simply manage facilities — we managerisk, safety, compliance and community trust.

Our Strategic Focus

At LSA, everything we do is guided by structured governance and internationally aligned management systems:

Safety First
We operate under certified occupational health and safety systems, ensuring the wellbeing of staff, contractors and the public.

Independent Risk Governance
Our enterprise risk framework identifies, monitors and controls operational, environmental and strategic risk — protecting councils, communities and assets.

Quality Assurance
Through ISO-aligned quality management, we measure performance, track KPIs and continuously improve service delivery.

Environmental Responsibility
We actively manage energy use, water efficiency, chemical handling and waste minimisation in line with environmental management standards.

Business Continuity & Crisis Readiness
Our operations are supported by certified business continuity and crisis management systems, ensuring resilience during emergencies, extreme weather or disruption.

Asset Stewardship
We manage aquatic infrastructure in line with ISO 55001 principles, protecting public assets and maximising lifecycle value.

Our Venues

Lifeguarding Services Australia proudly operates and supports aquatic facilities across regional and metropolitan Australia. Each venue operates under the same certified governance, risk and compliance framework — ensuring consistent safety, reporting, and quality standards nationwide.

Our Services

Aquatic Venue Management
Full-service management of public pools, water parks and aquatic centres including compliance, staffing, programming and reporting.

Training & Workforce Development
Delivery of nationally recognised training and industry upskilling to build skilled aquatic professionals and strengthen community safety capacity.

Ocean Lifeguards & Public Safety
Professional coastal and open water lifeguard services supported by structured risk assessment, incident management and operational command systems.

Special Events & Major Event Safety
Water safety planning, supervision and emergency readiness for community events, festivals and large-scale aquatic activities.

Our Commitment to Communities

LSA is committed to:

  • Drowning prevention and water safety education
  • Local employment and skills development
  • Transparent reporting to stakeholders
  • Inclusive and accessible aquatic participation
  • Measurable service outcomes for councils and communities

Because aquatic safety is not just about lifeguards on a pool deck. It is about:

✔ Certified systems

✔ Independent risk oversight

✔ Evidence-based decision making

✔ Structured governance

✔ Community trust

✔ Operational resilience

Our Venues

Dungog

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Clarence Town Pool

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Emerald Aquatic Centre

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Forbes Olympic Pool

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Certification

Quality Assurance

ISO 9001:2015
Quality Management Systems

ISO 9001 sets out the criteria for a quality management system focused on customer satisfaction, consistent service delivery, process control, measurable performance indicators and continual improvement, through this we measure performance, track KPIs and continuously improve service delivery to ensure consistent, accountable and high-quality outcomes.

Safety First

ISO 45001:2018
Occupational Health and Safety Management Systems

ISO 45001 is the international standard that specifies requirements for an Occupational Health and Safety (OHS) management system. This system ensures we proactively identify hazards, control risk and protect the health, safety and wellbeing of staff, contractors and the communities we serve, helping us deliver and continually improve safety performance to prevent injury and illness.

Environmental Responsibility

ISO 14001:2015
Environmental Management Systems

Our ISO 14001 environmental management systems ensure responsible energy use, water efficiency, chemical handling and waste minimisation across all operations, it requires us to monitor and minimise our impact and works with our sustainability programs to decrease our carbon footprint.

Independent Risk Governance

ISO 31000:2018
Risk Management

Our enterprise risk framework is audited and benchmarked external to ISO 31000. This Risk Management system ensures risks are identified, assessed, and managed to protect councils, communities, public assets and long-term operational stability of the venues, events, programs and services being delivered.

Business Continuity

ISO 22301:2019
Business Continuity Management Systems

ISO 22301 specifies requirements for a management system that protects organisations against disruption. It ensures structured planning, response, recovery and resilience during emergencies, extreme weather events or operational interruptions, this means we maintain structured business continuity systems to ensure essential services always remain operational during a crisis events that impact on the venue, the community and the local government area.

Asset Stewardship

ISO 55001:2014
Asset Management Systems

ISO 55001 sets the requirements for an asset management system that maximises value from infrastructure through lifecycle planning, risk-based maintenance, performance monitoring and long-term capital planning thus while optimising the lifecycle performance and safeguard public investment.